TERMS AND CONDITIONS
We cannot guarantee the availability and schedule of 3rd party operators.
We reserve the right to utilize the services of an alternative service provider.
Pick up and drop off for all tours is free from certain central areas. Please check when booking tours if your pick up and drop off point is free of charge.
All tours operate with a minimum of 4 people unless otherwise stated.
Please note that we cannot guarantee any specific animal sightings or interaction with animals as these animals are all in their natural habitat and wild. This also applies to any tour where we advertise interaction with animals in conservation projects.
Tours & Tickets reserves the right to terminate tour services if children are not behaving properly or causing disturbance.
Entrance fees charged by third party service providers may be charged for children under 12 years.
In order to qualify for children’s rates (when children’s rates are available), the child must be accompanied on the tour/activity by 2 adults.
Children under 8 years are only permitted on game drives on a private tour, and on certain tours at the discretion of Tours & Tickets and third party service providers.
Acceptance of a quotation will be regarded as an acceptance of Tours & Tickets terms and conditions.
Confirmation of services will only be processed and confirmed on receipt of payment for the requested service/s.
Verbal quotes are an estimation to be used as a guideline only. Tours & Tickets will not be bound by any verbal quotation provided.
Baggage and personal belongings are carried entirely at owner’s risk.
Cancellation fees apply to all bookings made and prepaid by guests or agents.
The minimum admin fee is to be levied on ALL cancellations and refunds
Minimum admin/cancellation fee – all bookings: 20% of contracted value
Cancellation 30 – 15 days prior to arrival/activity 30% of contracted value
14 – 8 days prior to arrival/activity 50% of contracted value
7 days or less prior to arrival/activity 100% of contracted value
Preferred payment is by credit card. We accept Visa and Mastercard.
SA bank transfer no bank charges
International bank transfer please add 1.5% for bank charges
Cash bank transfer please add 1% for bank charges